Frequently Asked Questions SocialSEOs
Q: Do I need to pay for Registration?
A: No, registration is completely free; you just need a valid email address
Q: I'm an employer, I need to know the whole process for my campaign
A: Please check Employer guidelines (click here)
Q: I'm a worker, I need to know the whole process for completing a successful job?
A: Please check worker's guidelines (click here)
Q: What is the Wallet and Cash Balance?
A: Wallet Balance is the total amount of vouchers and refunds by the system, which is non-withdrawable, but can be used on our platform to start a new campaign.
Cash Balance is the total amount of earnings by jobs, referrals, and deposits - which can be withdrawn/cashed out or used to start a new campaign - and also to generate vouchers.
Success rate
Q: What is Success Rate?
A: Success rate is an important part of a worker's reputation and working experience.
As a worker/freelancer, you must only accept jobs that you are capable of completing successfully.
Submitting incorrect proof will result in a 'Not Satisfied' mark and your success rate will go down.
You must maintain your success rate above 50%
Q: How is Success Rate calculated?
A: Success rate is calculated based on your Satisfied & Not-Satisfied tasks that you've completed since you joined.
If you have more 'Not Satisfied' jobs than 'Satisfied' jobs, then your success rate will go down.
You must maintain your success rate at all times only by selecting jobs that you are capable of completing successfully.
(pending tasks do not count in the success rate calculation)
Q: I can't do any jobs as it says my success rate is down?
If your Success rate falls below 50%, then you will not be able to submit tasks or withdraw funds. This is prevented automatically by our system. If you feel that an Employer misrated you, please contact support immediately with the job details and we'll investigate your proof. If you're right, then we'll reset your success rate.
Referral system
Q: How does the Referral System work?
A: Click here for full details on the referral system. Find out how you can make money every day!
Bonus
Q: What is the Signup-Bonus and How can I use it?
A: When you signup you may get a Signup Bonus deposited into your Wallet balance instantly.
A signup bonus can be used to start a new campaign (if you have employer privileges).
Login
Q: Will my account ever be suspended?
No, unless in the rare situation that you're spamming and causing trouble in our network. Other than that, we have no reason to suspend your account. However, you must log in at least once every 30 days or your balance will expire.
Vouchers / Coupons (currently unavailable)
Q: How does a Voucher or Coupon work?
Members can generate a voucher if they have sufficient balance in their withdrawable balance.
Vouchers are free of cost to generate or redeem
Vouchers are free of cost to generate or redeem
Generated vouchers can be used and redeemed on our platform only
Generated voucher codes are for one-time use only and valid for 1 year
Voucher codes are delivered by email
Members can send voucher codes to their friends as a gift or share balance
Q: I have another question, can I contact you?
A: We will be happy to assist you with any issues or guidelines related to our site.
If you're a member, simply login and contact us by opening a support ticket. We'll reply at the earliest.
If you're not a member, feel free to contact us by clicking 'Contact' on the top menu.
To Your Success,
The SocialSEOs Team
